The term ‘True Visions Design’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4011 W. Capitol Dr., Suite 201, Milwaukee, WI 53216. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice. This includes fees and specifications of our packages. For actual fees and specifications, please refer to our formal quotation and contract.
- The accessibility and operation of this website rely on technologies outside our control. We do not guarantee continuous accessibility or uninterrupted operation of our website.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.
- We may revise these Terms & Conditions at any time by updating this page. You should visit this page from time to time and review the Terms & Conditions because they are binding on you. We may modify or discontinue any information or features that form part of the website at any time, with or without notice to you, and without liability.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Terms and Conditions
These are the standard Terms and Conditions of True Visions Design, which apply to all services and may be updated from time to time by notification in writing. Where a Quotation is executed by True Visions Design and the Client, the Quotation together with these Conditions (together “the Agreement”) will constitute a contract between the parties. Where there is any manifest inconsistency between the provisions of these Conditions and the Quotation, the provisions of the Quotation will apply. The terms and conditions of the Agreement shall apply as between the parties in respect of the matters described in the Quotation to the exclusion of all other terms and conditions (including any terms and conditions that the Client purports to apply). Each Agreement entered between the parties constitutes a separate distinct contract.
1. Acceptance of Terms
Please read these Terms and Conditions before (“Signing up”) on the Quotation. By (“Signing up”) you are agreeing to be bound by the terms and conditions of these Terms and Conditions.
Unless otherwise agreed in writing, the supply of all Services offered by TRUE VISIONS DESIGN LLC and/or its associates, related parties, successors, and assigns (collectively referred to as “TRUE VISIONS DESIGN”) to any persons (hereinafter referred to as “Client”, “you” or “your”) shall be governed by the Terms and Conditions set herein.
Detailed information regarding our payment terms can be found in the quotation that we will provide to all our clients.
One of our core values lies in maintaining the highest level of integrity with our employees and clients. You can rest assure that True Visions Design will continue to support your project until it has been completed, even when full payment has been made. We value your trust in us.
3.Copyrights and Trademarks
True Visions Design operates under a paradigm of mutual trust and accountability.
True Visions Design only uses valid and original material in all design works. The Client may request for the originals of visual elements used as proof of validity.
The Client guarantees that they have rightful permission to use all text, graphics, photos, designs, trademarks and other artworks sent to True Visions Design for the purpose of inclusion in web pages or other collaterals. The Client agrees to indemnify True Visions Design from any claim or suit arising from these elements supplied by the Client.
Ownership of assembled works will be transferred to the Client upon full payment of fees. True Visions Design retains the right to showcase these elements in part, or in full as part of its portfolio.
4.Work Schedule and Completion Date
The True Visions Design system emphasizes efficiency through clear communication.
True Visions Design will work expediently towards completing the project and specifications within a reasonable timeline. However, at its option, True Visions Design may extend the due date by a period not exceeding 21 days by submitting written notice to the Client.
If the project is delayed for above 30 calendar days after or without notice from the Client, True Visions Design has the right to terminate the project and bill the Client for the work performed. Any prior payment by the Client is non-refundable.
If project is terminated, True Visions Design has the right to bill the Client for the work performed. Any prior payment by the Client is non-refundable.
Any delay or non-performance of the quotation specifications beyond the reasonable control of the performing party shall not constitute a breach in contract, provided the delayed party has taken reasonable measures to notify the other party in writing.
5.Changes in Project Specifications
Should the Client desire to amend specifications after both parties have accepted the quotation, the Client is required to submit a written request detailing the desired changes.
True Visions Design will review and submit a written response to the request within 5 working days.
The Client acknowledges that all changes from the quotation terms will result in revisions to the timeline and cost of the project.
6.6. Limited Liability
In no event shall True Visions Design be held responsible for any damages, including but not limited to loss of revenue or profit in any way arising out of services performed by True Visions Design.
True Visions Design is not liable for any failure or delay resulting from physical impediments, national or industry-wide changes to business policies beyond the control of True Visions Design.
Terms of Services
TURNAROUND TIMES ARE NOT GUARANTEED
All our turnaround times are estimates only and NOT guarantees. Please keep in mind that there are several different things that can go wrong with the printing process that are out of our control. The turnaround times that we give are based on actual statistics of jobs True Visions Design have done in the past and are NOT guaranteed. Under no circumstances will a refund be honored for a delay in True Visions Design estimated turnaround time.
Up to 2 revisions on at no charge, each revision following is charged according to the project or service.
COLORS ARE NOT GUARANTEED
Because of limitations with True Visions Design printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed and by placing an order with True Visions Design you agree to this limitation. True Visions Design accepts no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a refund or reprint be honored for color variations that have occurred during the printing process.
CUTTING & SIZE LIMITATIONS
Because of limitations with True Visions Design printing process, the accuracy of cutting is not guaranteed and by placing an order with True Visions Design you agree to this limitation. All jobs are printed at the size that is ordered, but they are cut inside slightly to avoid excess from the job next to it. True Visions Design accepts no responsibility for size variations below or above 1/16" to 1/8". Under no circumstances will a refund or reprint be honored for cutting or size variations that have occurred during the printing process within these specifications.
Most of the time True Visions Design will print slightly more than what you ordered, for no additional charge. As printing industry trade standards allow for underages of up to 10%, sometimes True Visions Design will print slightly fewer pieces than you ordered. Under no circumstances will a refund or reprint be honored for a quantity that was shorted less than 10%.
COPY & DESIGN ERRORS
If you are approving a proof via email or in person, you are responsible for checking: Date, Time, Place, Address, Pictures, Color, Spelling, Names and Event Title, Etc. verifies that you have read your product completely, and all contents are punctuated, spelled, positioned, etc. correctly. If there are any missed errors found after you have replied approving, you assume all responsibilities, such as payments for returns. By the time your job gets to print, all edits should be finalized, the copy carefully proofread, and all design issues should be settled. True Visions Design will not take responsibility for any copy or design errors committed on your part. True Visions Design is also not responsible for any wrong dates or misspelled words in files submitted by customer or jobs approved by customer upon design completion. Under no circumstances will a refund or reprint be honored for an error in the file submitted or the design that was approved.
True Visions Design will not be responsible for shipping delays or lost shipments caused by third party shipping companies. Under no circumstances will a refund or reprint be honored for a shipping delay or lost shipment.
All of True Visions Design orders must be paid in advance with either cash, PayPal, Visa, MasterCard, Discover, or American Express. Personal or business checks are only accepted. There are absolutely no exceptions. Under no circumstances will True Visions Design be held responsible for delayed production of a job due to non-payment or customers delay in providing anything needed to complete project. For projects under $500, payment must be made in full before any work begins. Projects over $500 require a 60% NON-REFUNDABLE deposit beforehand. Balance due upon completion or within 30 days of Order being placed. Payment should be made in the method and manner specified by True Visions Design.
Work is to be delivered no later than [9-21 BUSINESS DAYS, 5-8 WEEKS FOR BRANDING PACKAGES, WEBSITES, AND LARGER PROJECTS.], but True Visions Design agrees that the date of delivery is not material to this Agreement. No finalized artwork files will be delivered until balance is paid off. If work is purchased, and Client does not complete within 60 days, there is a $100 restart fee. If over 100 days, project is null and void, and no refund shall be issued. ALL UNPAID INVOICES ARE CANCELLED AFTER 24HRS. Logo files are sent over in pdf, png, and jpg formats. Print files are sent over in pdf and png format. Photoshop PSD files are available for an additional fee.
CANCELLATION & REFUND POLICY
There is absolutely no way to cancel the order. Under no circumstances will a refund be honored. There are absolutely no exceptions. Customer agrees that by placing an order with True Visions Design, the Customer has incurred and is paying for services provided and that regardless of whether the Customer refuses to take delivery of such product ordered, True Visions Design has rendered a service for which it shall be paid in full. The Customer agrees that by placing any such order, the Customer will not cancel or terminate the order or refuse any such payment for the services provided. However, True Visions Design may cancel an order for any reason and if so and the order has not began, True Visions Design will refund full Deposit. If True Visions Design cancels an order for any reason and the order has started processing, True Visions Design will decide if the balance of order will be dismissed or Refunded. In addition, the Customer authorizes True Visions Design to use these terms and conditions with any credit card company or financial institution to establish that Customer is not allowed to cancel any such order and that any such charge-back is improper.
GRANT OF RIGHTS
True Visions Design may use Work in gallery/portfolio (including, but not limited to, any website that displays True Visions Design works). Client and True Visions Design agree that when asked, Client must properly identify True Visions Design as the creator of Work. Client does not have a proactive duty to display True Visions Design name together with Work, but Client may not seek to mislead others that Work was created by anyone other than True Visions Design. Draft files of artwork are property of True Visions Design and shall not be used in any matter or posted onto Social Media. That can be breach of contract, and cause True Visions Design to forfeit project. In this case, no refund.
True Visions Design may use your product for samples or advertising purposes.
SERVICES AND CONDITIONS OF USE
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms and conditions set forth herein. Upon notice published through this website, we may modify these terms and conditions at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.
RULES FOR ONLINE CONDUCT
By using the service, you agree that you will not attempt to undermine the integrity of True Visions Design website.
All trademarks appearing on the True Visions Design website are trademarks of their respective owners.
RIGHT TO SUBCONTRACT
True Visions Design shall have the right to assign any portion of the work required to another contractor.
LIMITATION OF LIABILITY AND WARRANTY
THE CUSTOMER AND USER OF THIS WEBSITE (“CUSTOMER") AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER’S OWN RISK. SERVICES AND PRODUCTS ARE PROVIDED ‘AS IS,’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTUOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER SC NOR ANY OF HER AGENTS OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.
True Visions Design may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless True Visions Design tells you otherwise.
This policy was updated on April 8, 2021.
If you have any other questions regarding the terms, proper sizing, color mode, resolution, bleed and live area, please contact us at (262) 465-2600 or if you have any further questions regarding your order, technical specifications or any off-set printing terms.